Refund Policy

Axiom Gems are delivered to your account immediately after purchase. Because virtual items are delivered right away, gem purchases are generally final. If gems you paid for never arrived, or you were charged twice for the same purchase, contact us within 14 days and we will make it right — by delivering the gems or refunding the charge.

You can cancel your $9.99 monthly membership at any time from the Manage Subscription page. Cancellation stops future renewals; your benefits stay active until the end of the period you already paid for. We do not offer partial refunds for unused time, except where required by law.

Purchases are limited to adults 18 and older. If a purchase was made by a child or without the account holder's permission, contact us within 14 days with the purchase details and we will review it. Approved refunds for spent virtual items may result in the items being removed from the account.

Player-to-player marketplace sales are final once confirmed. Every purchase shows a confirmation step with the card, price, and seller before it completes.

Email chad@blissfuel.co with the email on your account, the date and amount of the purchase, and what went wrong. We aim to respond within 5 business days. Also see our Terms of Service.

This policy is a working draft prepared for the pilot launch and should be reviewed by a lawyer before real-money sales begin.